How long will it take to receive my order?
At Esther Michael, we produce our handbags in limited quantities to maintain exclusivity and exceptional quality. Once a design sells out, it may be restocked in the future, or retired permanently as we introduce new collections and innovative designs.
Orders are typically processed and dispatched within 1–2 business days. During periods of exceptionally high demand, processing may take up to 1–2 weeks.
Once your order has been shipped, you’ll receive a confirmation email with tracking details so you can follow your delivery.
What is your return and refund policy?
We want you to love your Esther Michael purchase. If you’re not completely satisfied, you may request a return within 3 days of receiving your order.
To be eligible for a return or refund:
- The item must be returned within 3 days of delivery.
- The product must be unused, unworn, and in its original condition.
- All original packaging, tags, dust bags, and accessories (where applicable) must be included.
- Proof of purchase is required.
Once we receive and inspect your returned item, we’ll notify you of the approval of your refund. Approved refunds will be processed to your original payment method.
I’ve entered the wrong shipping address. What should I do?
If you’ve entered an incorrect shipping address, please contact us immediately by replying to your order confirmation email or emailing info@esthermichael.com.
We can update your shipping address within 24 hours of your order being placed, provided your order has not already been processed or dispatched.
I have another question. Can you help?
Absolutely. Our team is always happy to assist.
If you have any questions about your order, our products, shipping, or anything else, please email us at info@esthermichael.com